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Using Technology In Your Medical Practice
When it comes to fitting out or refurbishing your medical practice, all sorts of considerations can weigh on your mind.
While every practice’s needs are different, incorporating appropriate technology in your practice may bring a number of benefits including less wasted time, improved efficiency and better patient care.
Below, we explore a few options for technology adoption in medical practices.
Online Booking & Patient Registration
Online booking systems can reduce the demands on your receptionists’ time and even increase overall bookings at your practice. Add on the ability to complete patient registration at the time of booking (including confirming addresses, birth dates, Medicare details, health insurance, etc.) and you can further free up your receptionists’ time to focus on customer care.
Integrating this particular service doesn’t usually require changes to your practice’s physical design, but it will involve changes and upgrades to your website and existing patient and booking management systems.
Patient check-in is another time-consuming and often inefficient aspect of running a medical practice that can be improved with technology. Self-service kiosks can allow patients to check-in, pay, and provide necessary information for their appointments. In addition to freeing up your receptionists’ time, self-service kiosks also offer patients greater choice and control.
If you are considering incorporating this technology in your practice, be sure to allocate appropriate space in your reception/waiting area. In designing the space, remember that lines for both the self-service kiosk and reception may form at the same time, so remember to take this into account when you are refurbishing your practice.
Offering online appointments is a fairly new frontier for many GPs, but it’s one that can benefit both your practice and your patients. The UK’s “Push Doctor” online consultation service is one example of this new trend. Patients book an appointment with a GP online, providing relevant healthcare, personal and payment details at the time of booking. The appointment is then carried out at a prearranged time via webcam. This online service is fantastic for rural and housebound patients, as well as those who prefer not to present in person to your clinic.
Of course, with this type of service, dedicated online consultation rooms may be needed. These rooms generally have appropriate soundproofing, lighting, technology and internet speeds for online consultations. A booking and payment management system may also be required to streamline the process as much as possible.
The Right Fit?
These types of technology could be beneficial to any medical practice. However, it’s up to you to determine whether they would be the right fit for your practice.
Get in Touch
If you’re considering a medical fitout or refurbishment, Elite Fitout Solutions can help.